FAQ

Unlock

Ride

Return

Unlock

Purchase a subscription online or through the mobile app, or get a pass at any one for our 130 conveniently located stations. After your purchase you’ll receive a temporary to check out a bike at a specific Biki station. Enter that code on the three digit keypad next to the left of the bike you want to release. Wait for the green light then pull your bike from the dock.

Please review our FAQ below to see if the answer you need is there before contacting Customer Service. If you need further assistance we are happy to help, contact one of our friendly customer service agents.

Customer Service

888-340-2454

7 days a week from 7am-11pm

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