Purchase a subscription online or through the mobile app, or get a pass at any one for our 130 conveniently located stations. After your purchase you’ll receive a temporary to check out a bike at a specific Biki station. Enter that code on the three digit keypad next to the left of the bike you want to release. Wait for the green light then pull your bike from the dock.
Please review our FAQ below to see if the answer you need is there before contacting Customer Service. If you need further assistance we are happy to help, contact one of our friendly customer service agents.
7 days a week from 7am-11pm
Promotion codes can only be redeemed at the time of rental, not in advance. Please be at a Biki Stop and ready to ride at the time of redemption.
Once you are ready to ride your Biki, click "Unlock my bike now", select the station you are at, making sure the station number on the app matches the station number located on the side of the kiosk. Get a release code by clicking on the unlock button.
You will have 5 minutes to use your release code to checkout a bike.
6am - 11pm, 7 days a week
Please Biki with Aloha and practice safe and considerate cycling. Pick up a map at any station kiosk for safety tips and bike law information. For a comprehensive list of Honolulu bicycle laws, visit HBL.org.
While not required by law for adult riders, we highly recommend wearing a helmet. Helmets are for sale at Biki HQ for a $20 donation to Bikeshare Hawaii.
529 Koula Street, Bay 2 | 888-340-2454 | Hours: M-F 8am-5pm
OFFICE CURRENTLY CLOSED TO THE PUBLIC. Please email firstname.lastname@example.org to get in touch about a helmet.
It is against the law to ride on the sidewalk in business districts (including Waikiki and Downtown). Those caught violating this law can be subject to a $55 fine. Ride on bike paths or designated bike lanes whenever possible. If not present, ride on the roadway.
You should either be riding the bike or it should be securely docked at a Biki Stop. The bike is your responsibility and your ride time will not stop until it has been properly returned. Always look for the green light to ensure it is locked in place!
Obey traffic signs and signals. Come to a complete stop at stop signs!
Walk your Biki at crosswalks and any time you ever feel it is unsafe to ride.
TIP: Try to stay at least 3 feet away from parked cars to avoid hitting a suddenly opened car door.
Do not ride with noise cancelling headphones or face masks that may obstruct vision. Stay alert.
Never ride under the influence of alcohol or drugs.
People and pets should never be placed in the Biki basket. Only one rider at a time.
Honolulu was awarded a Bronze ranking as a Bicycle Friendly Community by the American League of Cyclist. Currently, Oahu has 2 miles of protected bike lanes, 46 miles of bike paths, 59 miles of bike lanes, and 40 miles of bike routes. Dedicated bike facilities are created to provide separation between bicyclists and motor vehicles. Bikeways such as paths and separated bike lanes allow bicyclists to ride without merging with motor vehicles, leaving cyclist and motorist feeling safer. Separation allows for a wide variety of people with varying skills, purposes, and speeds to use a bicycle. More bike lanes, paths and routes are planned for Oahu. Visit the City’s Bicycle Program to learn more about bicycle infrastructure and biking laws in Honolulu. Visit Hawaii Bicycling League's website for bike map resources and free workshops on safety and rules of the road.
Hawaii Bicycling League leads workshops each month to help interested Biki Riders learn more about the rules of the road and biking safety. These classes are 2-hours long and include both classroom style instruction and Biki bike riding! Space is capped at 14 participants per class and sign up is required.
Once you purchase a membership plan (Commuter, Voyager, Free Spirit) a complimentary Biki Pass will be sent to your Oahu residential address to make your experience with Biki even easier. The Biki Pass is the quickest way to unlock a bike!
After purchasing your membership, expect a call from a Biki representative to verify that we have the correct address on file. Once you receive your Biki Pass (within 3-5 business days of address confirmation) you will need to activate it by logging in to your GoBiki.org account and entering the unique 7-digit number located under the barcode.
At this time, Biki Passes are only mailed to Oahu residences. If you are visiting from out of state or would prefer to pick up your pass at our offices please call customer service.
How to use:
Lost your pass? If you lose your pass please call us immediately (888-340-2454) so we can deactivate and issue you a new one. There is a $5 replacement fee.
Don't want to carry around a pass? You can unlock bikes by using the Biki Mobile App to generate ride codes.
Experiencing difficulties purchasing or redeeming your gift card? Please contact customer support at 888-340-2454, 6am-11pm 365 days a year.
The Biki App, available on both iPhone and Android mobile devices, is designed to help you maximize the use of Honolulu’s Bikeshare System, Biki. Here are some of the top features:
iOS version 12.1+ and Android version 4.1+ are required to install the Biki App and the latest updates.
1. Login to your Account to view our system map. Each dot represents a Biki Stop.
2. Click on any dot to see the Biki Stop name, number and the real time availability of open docks and bikes.
3. When you are by a Biki Stop and ready to ride, press the yellow unlock button on the bottom right side of the screen.
4. Click "Get release code" to generate a 5-digit code that can be used to unlock any bike at that particular Biki Stop. Codes are valid for 5-minutes and can check out one bike.
5. Go to a bike a find the 3-number key panel on the left side of the dock.
6. Type in your unique code, wait for the yellow light to turn green and remove the bike. Your ride has now begun!
One-piece handlebar to protect all components
Aluminum frame light and durable
Tough 24” wheels super-solid rims, puncture-resistant casing and tires with reflective sides
Patented locking device a proven anti-theft system
Dynamo lighting system 10,000-hour lifespan. When the bike stops, the lights stay on for 90 seconds
Roller brakes efficient, low maintenance and safe braking
Front and back reflectors
Bell audible from 150 fee
Chain protector to protect riders clothes
Sturdy Luggage carrier
Comfortable seat, theft proof, adjustment marks
Shimano Nexus 3-gear setup
Solar panels: energy self-sufficient
Kiosk: easy-to-use payment interface
City Map frame: Back-light available for information or advertising posters
Modular solution: plug and play flexible like adding building blocks
Wireless communication: for payment processing and data transmission
Smart dock: unlock bikes with key, smart card or code
When it's too far to walk and too close to drive, you can now Biki instead.
A 20-minute walk is just a 5 minute ride. And if you think driving is faster and easier, how much time do you waste circling a parking lot looking for an open spot?
Push your bike into a dock to lock it. Once you see a green light, this confirms you've returned that bike to our care. Leave it worry-free!
Our customer service department is available to provide assistance 7 days a week from 7am-11pm.
We designed Biki to suit most budgets. Pick the pricing plan that best fits you. Change your mind later? No worries. You'll be able to switch to another plan.
Biki is obviously faster than walking. 4x faster in most cases. And compared to using a car? For short trips of 1-2 miles, Biki could also be faster. Unpark, drive, circle a parking lot, find a space, find out it's too small, circle some more, park.
No need to pull on spandex to ride Biki. It's made to ride in your street clothes, even business attire. Dress and heels? Absolutely. And most people will sweat less taking a short 5-10 minute ride than walking 5-10 minutes.
Why not get some blood moving through your limbs while enjoying our beautiful community? Biki whisks you away from your workspace or sofa and gets you outside. Kick the bucket seat and trade it for a Biki seat instead.
You don't see most small businesses when you're driving by in your car. When you Biki instead, you're slower and more observant, discovering many new places to shop and dine. You'll feel like you have a whole new city to explore.
Rolling along with a light breeze on your face. Waving to a neighbor who Biki's by. Anticipating meeting up with your friends. Feeling the freedom that only riding a bike gives you. Passing cars stuck in traffic. Biki reconnects you to the simple things in life.