Since Biki's launch in June 2017, Biki has succeeded in delivering Bikeshare Hawaii’s (BSH) mission to provide affordable, fun, and healthy mobility, even during the current pandemic. As a local non-profit organization, our relationship with the City is a partnership beyond a transactional collaboration.
Bikeshare Hawaii worked with the City and submitted all documentation as requested by the Department of Transportation Services (DTS) for the Auditor’s report. We will continue to work with DTS in 2021 to undertake any necessary actions during our contract period to make bikeshare a success for Honolulu.
Community and business stakeholders championed the need for bikeshare in Honolulu after years of discussion. The City Council then stated that it “strongly endorsed and supported” a public purpose bikeshare program through its Resolution 14-35 (February 2014) which requested the establishment and implementation of a bikeshare program, as it was “in the public interest” and urged the City departments (transportation, planning, parks, etc.) “to devote their best efforts” to establish one. The City’s Department of Planning and Permitting then completed its Honolulu Bikeshare Organizational Study (June 2014) which recommended where and how such a service would be structured.
Biki is managed by Bikeshare Hawaii as an “administrative non-profit” based on the previous study. Bikeshare Hawaii, Secure Bike Share Hawaii and the City are in a ‘P3’, a public-private partnership. This means the private sector assumes a major share of the risks in terms of financing and construction, from design and planning to long-term maintenance of equipment.
The City-Biki contract shifted the bikeshare implementation risks onto the nonprofit (Bikeshare Hawaii) and the for-profit operator (Secure Bike Share Hawaii), and away from the City in exchange for the use of city lands and support services, while promising to not take any system revenue during the contract period. Bikeshare Hawaii’s contract with Secure Bike Share Hawaii required BSH to take on any unforeseen costs that could occur during the contract period. Secure competed with four other private operators through a technical RFP process.
The City and State each provided an initial $1 million in start-up funds in 2015 to support the community and stakeholder planning process for the initial system: docked vs. dockless operation, station siting, and equipment vendor selection. The City and ALL other partners host Biki stations on their property free of charge due to the benefit to the community and their customers, employees and tenants.
Currently, 44 metered stalls are occupied by Biki stations. For comparison, TheBus has about 4200 bus stops on Oahu, many of which are located in town and would be metered parking spaces if not set aside for transit.
Biki provides a public bike transportation system that offers an affordable, healthy and environmentally-friendly option for residents and visitors. Its adoption by residents has been a greater success than originally envisioned.
Because of Bikeshare Hawaii’s partnership with the City, Biki is able to provide a more equitable system for local residents by offering lower membership rates, site placement in residential neighborhoods that generate less revenue, and adequate operational services. Bikeshare Hawaii as a non-profit is also able to attract additional sources of funds through grants and donations from businesses and individuals.
An example of this would be Bikeshare Hawaii’s months of fundraising among local businesses to collect $454,800 as the “local match” required to access $2,254,000 in federal aid funds (City Resolution 17-327). This effort funded the system expansion completed in 2018.
Read the 2019 Honolulu Bikeshare Report to learn more about some of the economic, environmental and health benefits bikeshare has brought the community.
We are very grateful to businesses and organizations including HMSA, Hawaii Pacific Health, ANA, Hawaiian Electric, Elemental Excelerator, and Ulupono Initiative for their support of Bikeshare Hawaii. All sponsorship funds directly support:
No bikeshare service in the US, like Biki, is a profitable service yet. Many bikeshare programs are subsidized by local governments as a component of their public transit service.
ALL Biki fare revenue goes towards paying off the initial equipment loan, and running daily operations including customer service, mechanics, rebalancing and sanitation. Biki’s operator, Secure Bike Share Hawaii, funded the initial 100 stations and 1000 bikes for approximately $4.2 million, taking the financial risk off the city. Additional start-up costs for establishing a local call center, office and bike maintenance shop brought this figure up to $5 million.
Currently, operations costs exceed fare revenues due to COVID-19’s impact on ridership and the loss of tourism. Historically, rides by tourists (casual riders) accounted for one third of the use, but two thirds of the system revenue. This pricing structure was set up intentionally so that visitors' longer recreational trips could subsidize low-cost memberships for local residents.
Service areas are selected based on population, demand, community requests and existing development and infrastructure. Bikeshare Hawaii contracts with engineering and planning firms to select and draw site plans for potential locations within these areas. The site plans include the location, size, surrounding utilities and the landowner (here's an example).
Bikeshare Hawaii does not want to take up parking spots, and only places sites in metered parking as a last resort. Preference of location is given in the following order:
After sites are reviewed and narrowed down, Bikeshare Hawaii conducts site visits and coordination with property owners before applying for the necessary permits. A permit is either approved or denied by the landowner. Additional outreach through public open houses, neighborhood boards and business associations is also conducted for service expansion into new districts.
If you have additional questions, please email us at firstname.lastname@example.org.
The health and safety of our Biki members, riders, Biki crew and the community at large remains a top priority. In order to accommodate the transportation needs of residents, we will not suspend our service at this time but ask that you only use Biki for essential trips. Essential trips include using Biki for exercise in permitted areas, commuting to and from workplaces deemed essential, and picking up food and supplies. All Biki Stops are currently in service, even those in City Parks.
We have implemented additional procedures to further protect Biki riders and crew members:
Biki will also be canceling or postponing all upcoming events until further notice, including:
Avoid close contact with others who are sick and avoid touching your eyes, nose and mouth.
Additional recommendations from the Department of Health.
We want to reassure you that we have adequate supplies of sanitizer, gloves and other cleaning supplies for the duration of this situation. We will continue to follow new developments with COVID-19, and will revise sanitizing procedures as new information becomes available.
The CDC recommends avoiding being in enclosed spaces with large groups of people, and Biki bikeshare allows you to travel quickly and avoid any unnecessary large crowds. Thank you for your continued support of Biki.
Update: The City Council Meeting took place on Wednesday, September 4th. Over 300 people submitted testimony AGAINST Resolution 19-204, while over 10 individuals submitted testimony in support of charging Biki for City space. We are so grateful for the overwhelming support and heartwarming stories shared by our riders and the community - thank you so much! You can read the early and late testimony online.
A resolution has recently been proposed by a Councilwoman Tsuneyoshi of Council District 2 that, if passed, would negatively impact the future of Biki. We need your help! Please consider submitting testimony in opposition of Resolution 19-204.
LEASE OR AGREEMENT WITH BIKESHARE HAWAII. Urging the City Administration to enter into a lease, subject to Council approval by resolution, or other lawful agreement with Bikeshare Hawaii requiring the nonprofit to pay the City reasonable compensation per square foot for use of City property for docking stations and other bikeshare equipment used in the Biki Bikeshare Program.
If the City seeks a rent or permit fee for Biki’s use of public land, as proposed in Resolution 19-204, Bikeshare Hawaii may be forced to remove many of the Biki Stops on City property. We would work with private landowners to relocate some of the Biki Stops to private property, but this is a lengthy process and would likely result in smaller and more distant sites, making the Biki network less connected and less convenient.
Currently, only 16 of our 136 Biki Stops are located on private property. Examples of these sites include HMSA, Whole Foods, Hale Mahana, Pacific Park Plaza, Prince Waikiki, and Queen Kapiolani Hotel. Bikeshare Hawaii currently does not, and can not, pay any landowner (public and private) for placing Biki Stops on their land.
This would result in both fewer Biki Stops and the relocation of some of the Biki Stops most-heavily used by residents. For example, Biki Stop #120 (on the wide sidewalk in front of HiSAM) serves many downtown employees who depend on Biki daily to commute to work. In fact, just last week it served as the starting or ending station for 879 Biki rides.
As a 501(c)3 nonprofit, Bikeshare Hawaii relies on grants and donations and could not afford to pay a rent or permit fee for Biki Stops on City property. Examples of Biki Stops on City property that may be removed if Resolution 19-204 passes:
Bikeshare Hawaii is a 501(c)3 organization created in partnership with multiple City and State agencies as a low-cost strategy to help resolve issues important to Hawaii and Honolulu today: cost of living, traffic congestion, carbon emissions, and public health issues among others. Rather than have the City Transportation Department plan, develop, and take the financial risk to launch and manage a bikeshare system (like other large cities have done), the City and State agreed to invest $1M each in startup funds for the future non-profit organization. This unique organizational structure was determined by the 2014 Bikeshare Feasibility Study.
Bikeshare Hawaii would be responsible for raising all additional funds, through public and private grants and donations, to launch and manage the system long-term. The City offers public stations on its property so that Biki can afford to be the convenient network of stations that is required to provide an effective and reliable docked bikeshare service.
Most major cities either directly operate or subsidize bikeshare operation contracts. Our City directly pays nothing ($0) annually into the on-going operations of the Biki system. Instead of such direct payments to sustain daily operations, all Biki fare revenue collected goes to our operating partner, Secure Bike Share Hawaii, to pay off the large initial equipment loan ($5M plus interest) and maintain Honolulu’s 24/7 bikeshare service.
Bikeshare is a form of public transportation that enables one or two-way trips, similar to TheBus but on a smaller neighborhood scale by bike. TheBus does not pay for curb space for its stops as it is a non-profit, and is also heavily subsidized by the City as a policy. TheBus is also an important community service provided by our City and should not be required to pay. Many cities, including Honolulu, choose to provide free parking for other green mobility modes, like electric vehicles.
Bikeshare Hawaii is a non-profit with the charitable purpose to promoting health through bicycle use and providing community access to bicycle transportation. BSH has remained true to this mission, at times to the detriment of its revenues. As an example, BSH has devoted significant assets to placing stations in areas that serve Honolulu’s working-class families. These stations do not generate the same revenues as stations in Waikiki, but they serve our community. We believe it is appropriate to evaluate BSH with these community goals in mind, remembering that this mission is not necessarily shared by all participants in the shared mobility vehicle space.
The consequences of this resolution are severe and every individual voice makes a difference. Please consider submitting testimony in opposition of Resolution 19-204 by telling City Council that requiring Bikeshare Hawaii to pay a rent or permit fee on City property will negatively impact access to and availability of Biki.
Be specific in how this will impact your daily commute and mobility options. Let them know what neighborhoods you live, work and visit and how a dense, reliable bikeshare system has made your life easier or more affordable. PLEASE BE RESPECTFUL!
Submit Testimony Online: http://www.honolulu.gov/ccl-testimony-form.html
Submission Deadline: Tuesday, September 3, 2019 @ 4pm
Council/PH Committee: Council/Public Hearing
Agenda Item: Resolution 19-204
Your position on the matter: Oppose! Speaking from experience is best.
Need an example? Here is a clear and concise example submitted as a letter to the editor in today's paper.
You can register to speak online: http://www.honolulu.gov/ccl-testimony-form.html
Meeting Time: September 4, 2019 @ 10:00AM
Location: Honolulu Hale, 530 S King Street, Room 303
Please note: City Council meetings can take several hours and Resolution 19-204 is one of the last items on the Meeting Agenda. The Council also recesses from 12:30 - 1:30pm. If you wish to receive a text during the meeting with an update on the expected time, please email your mobile number to email@example.com.
We are so grateful for your support on this matter. We learned about the power of individual voices when Bill 82 CD1 attempted to prohibit all Biki Stops in Chinatown. There was overwhelming support from our members and the community against the Bill, with over 100 individuals submitting opposing testimony. Thank you for your help in maintaining the accessessibility, availability and future expansion of bikeshare.
Beginning August 20, 2019, the following system updates will take effect:
Walk-up fares may be purchased at any Biki Stop kiosk. Available to both visitors and residents.
|Kiosk Rates||Includes||Old price||New price|
|Single Ride||One ride up to 30 minutes||$3.50||$4.00|
|Multi-Stop Plan (previously "300 Minutes")||Multiple trips up to 300 minutes||$20||$25|
Extra Time (previously "Overage Fees")
|Applied to all trips that exceed the time included in the user's membership plan or kiosk fare.||
$3.50 / 30 minutes
$4.50 / 30 minutes
|Biki Membership||Includes||Old price||New price|
|Commuter Plan (previously "$15 Monthly")||Unlimited number of 30 minute trip per month||$15||$15|
|Voyager Plan (previously "$25 Monthly")||Unlimited number of 60 minute trip per month||$25||$25|
|Free Spirit Plan||Bank of 300 Minutes. Expires in one year.||$20||$20|
Please note: Free Spirit Plans purchased after August 20, 2019 will now expire one year from purchase.
|Income-Qualifying Membership||Includes||New price|
|Commuter Plan||Unlimited number of 30-minute trips per month||$10|
Please note: tax will be applied to all purchases and is not reflected in the prices listed.
If you have a question about the updates that we didn't answer in our FAQ's, or a question about your personal Biki account, please contact our local customer service team at 1-888-340-2454 between the hours of 6am -11pm daily.
Update: Shaka Guide is updating their Biki tour to include the new 2020 POW! WOW! murals! Until then, the tour will not be available for download. Thank you for your patience!
Explore the famous Kakaako murals by Bike using a free, interactive App.
It’s been just over two years since Biki bikes hit the streets of Honolulu, and we hear all the time that residents and visitors can’t remember getting around to their favorite sites and attractions without the option of bikeshare. But, we pride ourselves on always trying to find opportunities to keep your Biki experiences fresh! We love coming up with creative partnerships that give our members and first time riders more reasons to get outside and ride.
Thanks to support from Hawai‘i Tourism through the Community Enrichment Program, Biki riders can download Shaka Guide's free Biki Street Art Tour and participate in a fun, self-guided ride that offers the unique backstory on some of POW! WOW! Hawaii’s most popular murals and artists.
What was the artist thinking when they designed the piece? How long did it take to complete? What famous Hawaiian mythologies are represented, and how did the Hawaii of the artists’ dreams and childhoods appear in their work? Which world-famous artist created the masterpiece at Biki headquarters? The project team learned all this and more to create over 40 minutes of behind-the-scenes content and a step-by-step guide to navigating the murals by bike.
Residents and visitors can download the tour for free here at any time, and then make their way to the start of the tour within Kaka’ako at their convenience. You'll need to be within wi-fi to download the tour, but once downloaded, you can take the tour while off-line.
The tour will remain free of charge until POW! WOW! Hawaii 2020. After February 15, 2020, the tour will cost $2.99.
"Artists from all over the world travel to Kaka'ako to beautify the neighborhood with vibrant public art. We are proud to partner with Biki and their team to give background information on the artists and the stories behind their art." - Jasper Wong, POW! WOW! Hawaii
Bikeshare Hawaii is a not-for-profit 501(c)3 organization that launched and manages Biki.
Our mission is to provide the public with high quality, convenient, reliable, and affordable bikeshare services that enhance community health and livability, strengthen our public transportation system, and connect people to more places where they live, work and play throughout Hawaii nei.
We are constantly monitoring and updating our system to make Biki even better for the community. Reasons for system changes include, but are not limited to:
2 new sites installed, 4 expanded, 3 relocated and 1 reduced. 43 total docking points added to the system.
1. Waikiki: #325 Kuhio & Walina temporarily relocated to the opposite side of Kuhio street to accommodate construction of the new Food Pantry. Station is planned to be moved back to the original location once construction is complete.
2. McCully: #454 King & McCully moved across McCully street to accommodate construction. No plans to move site back to the original location upon completion of the city project.
In standard bikeshare practice, a city uses tax payer dollars to purchase bikeshare equipment and hire a for-profit operator to run the system on their behalf. Based on the 2014 Feasibility Study commissioned by the City’s Dept. of Planning and Permitting, it was recommended that Honolulu instead set up an Administrative non-profit to minimize public sector risk and create opportunity for support from the private sector. As a result, Biki is a public/private/non-profit partnership that is managed by Bikeshare Hawaii (non-profit), operated by Secure Bike Share (private) and in partnership with the City and County of Honolulu and the State of Hawaii.
This page provides information about funding/investment, initial objectives, primary functions and revenue share, and the reasons as to why this unique structure was selected for Honolulu.
The selection of Biki’s administrative non-profit structure was based upon the recommendation provided in the June 2014 Honolulu Bikeshare Organizational Study, funded and commissioned by the City and County of Honolulu. The complete study is available online.
The administrative non-profit was the recommended organizational type due to minimal public sector risk, ability to attract private support, and ability to expand operations to lower demand neighborhoods and, eventually, other counties.
A dense network of Biki Stops helps ensure bikes and open docks are available where and when you need them.
A typical Biki Stop is at minimum 40 feet long. Bikeshare works best where there is high density, mixed use development with stations located no further than 1/4 mile apart from another Biki Stop, preferably closer.
Bikeshare in Honolulu is a public-private-nonprofit partnership. The Honolulu Department of Transportation Services (DTS), in partnership with Bikeshare Hawaii, has been awarded federal Transportation Alternative Program (TAP) funds to expand Biki. Private donations, grants and rider fares also support expansion.
A Biki Stop is installed within an hour with minimal disruption to the site area. No drilling, bolting or wiring required.
Installation is expected to be completed before mid-December.
Hawaii B-Cycle was Hawaii's first introduction to modern bikeshare in 2011. It was a three-year pilot project limited to Kailua, Oahu. The two-station and 12-bike system was a partnership between the State Department of Health, Momentum Multisport, and B-Cycle. The State Department of Health’s Healthy Hawaii Initiative provided the initial start-up funds with an initial $100,000 grant.
Supported by the BWG, the C&C funded the Bikeshare Organizational Study. This study identified the vision, goals, and objectives for bikeshare, engaged key stakeholders, proposed an organizational and governance strategy for Honolulu, and created a high-level business plan.
Meet Biki in the community! Check out our upcoming events to learn about workshops, events, presentations and other opportunities to ask questions and learn more about Honolulu’s bikeshare system. If you are interested in having Biki participate in an event, please complete a Biki Event Request Form.
Become a Biki volunteer! We are looking for biki spokespeople to answer questions and teach people about bikeshare at various community events. All Biki event volunteers will receive a t-shirt and Biki bag! Please contact firstname.lastname@example.org if you are interested or have any questions.
June - Virtual Bike Month
June 14 (SUN) - Open Street Sundays
6am - 12pm, Kalakaua Avenue
June 21 (SUN) - Open Streets Sundays
6am - 12pm, Kalakaua Avenue
June 28 (SUN) - Biki's 3rd Birthday!
June 28 (SUN) - Open Streets Sundays
6am - 12pm, Kalakaua Avenue
July 5 (SUN) - Open Streets Sundays
6am - 12pm, Kalakaua Avenue